Shipping & Return Policy
Shipping
CURBSIDE PICK-UP
It’s Free! Place your order by noon (local time) and pick up your order at our business location the same day.
SHIPPING
CANADA: Most items typically ship within 1-2 business days, you’ll receive an email confirmation with tracking information as soon as they are shipped out. You can usually expect delivery within 1-10 business days, after you receive your tracking number, depending on destination and chosen shipping method.
Delivery fees vary by province as follows:**
| Province | Delivery fees | Free delivery starting at (or more before tax) * |
|---|---|---|
| Québec | $ 14.95 | $ 150.00 |
| Ontario | $ 14.95 | $ 150.00 |
| Alberta | $ 17.95 | $ 200.00 |
| British Columbia | $ 17.95 | $ 200.00 |
| Prince Edward Island | $ 17.95 | $ 200.00 |
| Manitoba | $ 17.95 | $ 200.00 |
| New Brunswick | $ 17.95 | $ 200.00 |
| Nova Scotia | $ 17.95 | $ 200.00 |
| Saskatchewan | $ 17.95 | $ 200.00 |
| Newfoundland and Labrador | $ 30.00 | $ 275.00 |
| Nunavut | $ 60.00 | -- |
| Northwest Territories | $ 80.00 | -- |
| Yukon | $ 100.00 | -- |
**Additional charges apply to deliveries to certain remote areas outside of our standard delivery zone. If your postal code is on this list, an additional charge will be applied to your order. Camelot Crafts Customer Service will contact you with the exact amount and to proceed with payment of additional charges with your permission.
Return Policy
At Diamond Dotz Canada, we want you to be completely satisfied. If, for any reason, you are not happy with your purchase, we will accept returns within 30 days of date of purchase. We accept returns for most online purchases at our business location in person for free. If returned by mail, for Canadian customers a $11.95 shipping and handling fee and for USA customers a $24.99 shipping and handling fee applies.
Please note that we can not accept returns on clearance sale items or fabrics that have been cut to a customer's specifications.
Return item(s) to:
Diamond Dotz Canada
Att: ecom rtn
1391 Saint-Amour
St-Laurent (Québec) H4S 1T4
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can not in anyway guarantee that we will receive your returned item.
If you have any questions we're here to answer them from Monday to Friday between 09:00 AM to 05:00 PM EST
Call us at: 1 (800) 361-4120
or use our: ONLINE FORM
Refunds:
Once the return is accepted, you will be credited the entire purchase price of the item(s), including taxes where applicable, minus any restocking fees and/or shipping fees (if applicable). Returns will be credited via the original form of payment two to three weeks after they are received at our warehouse, if returned within 30 days of purchase date.
There are certain situations where only partial refunds are granted :
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Exchange:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to initiate the process.
